Shipping policy
Customer Support — Zaffarani Gold
1. Our Commitment
At Zaffarani Gold, we value our customers and aim to provide the best possible service.
We are always happy to answer your questions, listen to your feedback, and assist you with orders, deliveries, or product information.
2. How to Contact Us
You can reach our customer care team through the following channels:
📞 Phone/WhatsApp: 03186650914
📩 Email: ffzaffrani@gmail.com
💬 Social Media: Instagram / Facebook DM through our official pages.
📍 Address: 2nd Floor, Zainab Plaza, Baghbanpura, Main Link Road, Lahore, Pakistan.
3. Customer Support Hours
Our customer support team is available during the following hours:
🕒 Monday to Saturday: 10:00 AM – 7:00 PM
📅 Sunday: Closed. Support tickets and messages will be answered on the next working day.
4. Response Time
We aim to respond to all calls, messages, and emails within 24 hours.
During busy periods or public holidays, response times may be slightly longer, but we will get back to you as soon as possible.
5. Order & Delivery Inquiries
For questions related to your order or delivery, please include the following details:
- Order ID
- Full Name
- Contact Number
This information will help us locate your order quickly and assist you efficiently.
6. Feedback & Complaints
Your feedback helps us improve!
If you have any suggestions, complaints, or product-related issues, please contact our customer support team directly.
We aim to investigate complaints and provide a fair resolution within 2–3 working days.
7. Privacy & Security
We take reasonable steps to protect the personal information shared through our contact channels, including phone, email, and messages.
Your information will be used to provide customer support, process orders, and meet applicable legal requirements. Please refer to our Privacy Policy for further details.
8. Important Note
Please avoid sharing sensitive information, such as bank passwords or OTP codes, through social media or unofficial numbers.
Our official contact number is 03186650914 Any other number claiming to represent Zaffarani Gold should be verified before communication.
9. Contact Summary
| Inquiry Type | Contact Method | Response Time |
|---|---|---|
| Order / Delivery Issues | Phone / WhatsApp | Within 24 hours |
| Refund / Return Requests | Phone / Email | Within 2–3 working days |
| Product Information | Call / Social Media | Within 1 day |
| Feedback or Complaints | Email / Call | Within 2–3 working days |
Contact Information
Business Name: Zaffarani Gold
📞 Phone/WhatsApp: 03186650914
📩 Email: ffzaffrani@gmail.com
📍 Address: 2nd Floor, Zainab Plaza, Baghbanpura, Main Link Road, Lahore, Pakistan.
Zaffarani Gold — “Your Beauty, Our Responsibility ✨”