Contact information

Customer Support — Zaffarani Gold

1. Our Commitment

At Zaffarani Gold, we value our customers and aim to provide the best possible service.

We’re always happy to answer your questions, listen to your feedback, and assist you with orders, deliveries, or product information.

2. How to Contact Us

You can reach our customer care team through the following channels:

📞 Phone/WhatsApp: 03186650914

📩 Email: ffzafarani@gmail.com

💬 Social Media: Instagram / Facebook DM through our official pages.

📍 Address: 2nd Floor, Zainab Plaza, Baghbanpura, Main Link Road, Lahore, Pakistan.

3. Customer Support Hours

Our customer support team is available during the following hours:

🕒 Monday to Saturday: 10:00 AM – 7:00 PM

📅 Sunday: Closed. Support tickets and messages will be answered on the next working day.

4. Response Time

We aim to respond to all calls, messages, and emails within 24 hours.

During busy periods or public holidays, response times may be slightly longer, but we will get back to you as soon as possible.

5. Order & Delivery Inquiries

For questions related to your order or delivery, please include the following details:

Order ID
Full Name
Contact Number

This information will help us locate your order quickly and assist you efficiently.

6. Feedback & Complaints

Your feedback helps us improve!

If you have any suggestions, complaints, or product-related issues, please contact our customer support team directly.

We aim to investigate complaints and provide a fair resolution within 2–3 working days.

7. Privacy & Security

We take reasonable steps to protect the personal information shared through our contact channels, including phone, email, and messages.

Your information will only be used or shared as necessary to provide customer support, process orders, comply with legal obligations, or for other purposes explained in our Privacy Policy.

8. Important Note

Please avoid sharing sensitive information, such as bank account passwords or OTP codes, through social media or unofficial numbers.

Our official contact number is 03186650914. Any other number claiming to represent Zaffarani Gold should be verified before communication.

9. Contact Summary

Inquiry Type	Contact Method	Response Time
Order / Delivery Issues	Phone / WhatsApp	Within 24 hours
Refund / Return Requests	Phone / Email	Within 2–3 working days
Product Information	Call / Social Media	Within 1 day
Feedback or Complaints	Email / Call	Within 2–3 working days